Does Your Small Business Need An Answering Service?

As your small business grows, you might discover problems you never imagined having as a business owner. For example, some small businesses can’t keep up with phone calls and business inquiries. If you are a business owner and you think a live answering service for small business could be a benefit for you, answer these three questions. If you answer yes to these questions, you may want to consider an answering service for your company.

Is The Phone Constantly Ringing?

On any given business days is the phone just ringing off the hook? While this is a good problem to have, it can be frustrating and distracting for both employees and customers. Employees trying to focus, help customers that are on-site, or even make outgoing calls can be negatively impacted by constant phone calls. Utilizing an answering service diverts phone calls to an outside company, saving the time and productivity of your employees.

Do You Always Have To Put Callers On Hold?

Does this sound familiar, “Hi, can you please hold?” This is one sign that your business is receiving a lot of calls and may not be able to keep up. Callers don’t like being put on hold, and all the hold function does is prolong the call. Depending on the size of your company, the caller could be put on hold two or three times before someone is available to actually take the call. This can be extremely frustrating for the caller.

Are Callers Asking Simple Questions?

In many businesses, callers are just requesting quick information like hours of operation. While these answers are easy to provide, these calls add up to hours of work each day. These calls take staff away from customers that are in your business. An answering service for small business can provide callers with the information they need, without interrupting staff that can be helping in-person customers.

How did you answer these three questions? If you answered yes to all of them, you should consider investing in a live answering service for small business. Even if you only answered yes to one or two, it can’t hurt to look into the benefits of an answering service. Small businesses that are growing, need help. As demand increases for your products or services, it is crucial to be able to keep up with communication from current and potential customers.

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CallNET Joined: July 24th, 2018