3 Essential Steps you should take to improve customer satisfaction of your resta

Customer satisfaction is the major challenge of a restaurant. Improving the customer experience must be at the heart of the business strategy. Conquering new customers is essential to develop the business of an establishment, the goal not only to attract them but especially to retain them. Customer satisfaction is about offering your customers products and services that meet their needs, expectations and requirements. You may not be a luxury professional or a gourmet restaurant, but you must convey to your guests the history of the house and its values.

1)      Establish a relationship of trust

The first thing to do is to give a good impression when your customers enter your restaurant. Approach them with a smile and good mood so that they feel reassured and confident. Start the conversation. Ask them questions to get to know them and identify their needs.

2)      Listen to your customers

Clients often find it easier to make negative than positive judgments. Take into account the remarks made to your servers, or written on social networks, to identify the problems of your restaurant. You will be able to find solutions to improve your service. Also consider the positive reviews of your customers and their proposals. They are the first to be concerned and can bring good ideas to develop your establishment.

3)      Train your team

You need to train your staff by providing latest gadgets to enhance your customer experience. Because, if your staff will take orders through iPad POS System then it will save precious time of your customer and also it will impress your customer. So, you need to be advanced as your competitors in restaurant industry. Your waiter should be fully trained or expert in serving meal within time.

Perhaps designate a team leader, a leader, to motivate your servers to achieve this. In addition, your servers must be trained in sales techniques, especially wine. They must be able to put words on food and wine to provide maximum advice. They must be able to guide your customers by being force of proposal. With a good training, your servers will be able to tell, in a few words, the history of the winemaker, his way of producing the wine, or a little anecdote. What to arouse the envy of your customers.

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Saim Ali Joined: January 8th, 2019