Service Desk Technician | Definition, Job Description & Salary

The Service Desk Technicians extend technical support to all internal IT and non-IT employees as well as customers facing problems related to hardware, software, and networking. They are responsible for troubleshooting problems faced by the end-users of PCs, laptops, and mobile phones by identifying issues and analyzing them.

They test and assess issues related to computer software and hardware, including operating systems, such as Mac and Windows. They document user requests and also update client trouble tickets with the current status of the issue. They also undertake maintenance of computer networks, hardware, software, and other equipment at regular intervals. Technicians should communicate well with non-IT people within or outside the company.

This position requires a bachelor’s degree in computer science and two years of experience. Employers prefer CompTIA A+ certification.

The salary for a Service Desk Technician ranges from .70 to .51 per hour.

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anoop841 Joined: February 20th, 2019