Hospice Software Checklist: What to Look for to Ensure SuccessEndless paperwork, lack of access to real-time patient data, unwieldy processes, and more—these are just some of the problems that plague your hospice. If your processes are inefficient and bogged down with these issues, toss your system out for a new one. But finding a hospice software is easier said than done. If you aren’t careful, you could end up with a system that’s worse than the one you had. Good thing you can follow this checklist to keep that from happening.
Compliance
Make sure the software you choose is compliant with regulatory changes. For instance, many health care agencies have already taken steps to prepare for the shift from social security numbers to the Medicare Beneficiary Identifier (MBI). Did you take the same measures? If you don’t want to rush through the transition, then start using a system that can process MBI claims today. The longer you put that off, the harder it will be for your team. Give them more than enough time to get used to the changes.
Flexibility
Check if the software comes with flexible scheduling options. Can you view schedules by using filters or categories to make the process easier? If you can view the schedule by the clinician, day, week, month, or patient, that will save you and your staff time.
Integration
When you pick a system, look for options that come with eligibility checking for your patients and payers. That will prevent denials that result from eligibility changes.
Features
Does the software have features that are hospice-specific? Assessments, visit notes, and integrated care plans are much easier to generate when your system provides you with support tools for them. From templates and automatic alerts to guided care planning, the right software will go a long way in streamlining your process.
Notices
Try out the system to see if it has features that allow staff members to generate notifications. Improve process management with timely submissions of documents such as Hospice of Elections, Notice of Changes, Notice of Terminations/Revocations, and appeals.
Documentation
Software that allows you to create and customize forms are necessary. You can create forms that are specific to the needs of your facility. That will help reduce delays or downtimes and ensure faster processing times, especially when collecting patient data.
Access
A web-based system will provide you and your team with easy, everyday hour access to patient data. That makes it easier to consult on cases, check on patients, and monitor/administer medication. With 24/7 access, you get the information you need to ensure accurate diagnosis and proper treatment.
Ongoing Support
Can you contact the vendor when there’s a problem with the software? Can you rely on their assistance? When glitches happen, can you reach out to the company’s customer service representative and ask for help? That will matter too in the long run.
Reputation
Before you pick a system, ensure that you’re investing your resources in the right one. Learn more about the company. Find out if you’re buying the program from a vendor with a trusted reputation.
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