How to Find a Reliable Mass Tort Software provider

Mass tort litigation may be intricate and daunting to the plaintiffs’ attorneys. This is because the team has to cover client outreach, file organization, retrieval, and retention, and document collection for all the plaintiffs. This can, however, be made easier with mass tort software as long as the right one is acquired.

To get practice management system software that makes the whole process seamless can be overwhelming but will pay off eventually. To help you get to the right providers, below are some essential qualities that you should look for.

1. Plaintiff Fact Sheet Preparation

To acquire essential speed and efficiency in a mass tort case, streamlining the plaintiff fact sheet collection process is essential. The software provider should make it easier for the case handling team to get a timely and efficient review of fact sheets. They should also make it easier to reach the plaintiffs to fill out their forms.

2. Medical Record Retrieval and Review

A personal injury mass tort may be one that involves high levels of detailed medical record reviews. The mass tort provider should be ready to help you with the retrieval process for the collection of these records. With the records ready, the service provider should also help with the uploads into secure facilitation platforms for organization and review.

3. Integrated Contact Center Services

A legal CRM should present a scalable and high-capacity contact center. The center should also provide full support for email, calls, text messages, voice mail, chats, and faxes. The mass tort system provider should offer you additional offerings such as:

• 24/7 customer care support.
• Multilingual operations.
• Inbound and outbound capability.
• Interactive voice response (IVR system.
• TTY calls
• Integrated VOIP system.
• Integrated call recording system.
• Quality assurance system.
• Workforce management system to forecast volume.

4. Claims Facilitation

Some cases have large databases with claimant information that needs to be accessed by different parties such as audit committees, regulatory constituents, and third-party adjudicators. If you have such a requirement, it is essential that you choose a mass tort system provider who can help with the efficient and secure management of the information.

5. Highest Security Standards

Without a doubt, security is of crucial importance in a case management system. Especially with tort cases, the security of such high volumes of sensitive and personal information should be safeguarded by any means. The software provider should assure you of their software’s security certification, accreditation, and HIPAA compliance.

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lawruler Joined: January 30th, 2018