How is virtual assistant customer service changing the world?

Over the past few years, customer service has evolved considerably from an essential Call Center to multi-channel service centres or even to dedicated customer engagement platforms. And this evolution ends up asking an inevitable question – how can these customer service centres be expanded and meet the growing demand of consumers in less time and more quickly? The solution may not be to hire more attendants but to increase efficiency, reducing costs, increasing profit and of course, leaving the customer satisfied. It is where Virtual Assistant Customer Service or Digital Assistants come into the picture, automated answering services, based entirely on Artificial Intelligence.

24/7 Customer Service

How many times have you thought about contacting a company's support at 2 is? Wouldn't it be interesting to maintain an automated service 24x7, so that customers could use the service at their convenience? A Virtual Assistant can also offer personalization in real-time, which is not always possible with a human being. Each customer would be treated individually, quickly, automatically and at any time, making this a unique experience.

Manage Any Request Volume

With Conversational Ai Chatbot, companies can handle any number of requests to customer service at any time. With the possibility of serving more customers and in a more efficient way, it is possible to increase the volume of customer inquiries on online platforms, while decreasing the importance of physical calls. Configuring the self-service system to handle basic queries allows the team to stop operating more monotonous tasks.

More IT and Data Analysis Jobs

If jobs are extinguished with the use of Virtual Assistants, on the other hand, other areas will naturally grow. One of them is the area that does not know what a crisis is – Information Technology. Companies that implement more and more automated systems will depend on IT more than ever, and with the immensity of data generated, Data Analysts and Scientists will be figures present in any business environment.

Conclusion

Although automated customer service is not necessarily new, it is transforming. The use of intelligent systems for virtual assistance is already a reality. Although we are here talking about Call Centers, many other services may benefit from Virtual Assistants, from online tutors based on Artificial Intelligence, online medical assistance for initial screening of patients or even to order your burger. The customer arrives at a store, accesses one of the terminals, selects his order, makes the payment and picks up his snack at the next counter.

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NitroBots Joined: July 23rd, 2020