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COMPARING MANAGED IT SERVICES AND BREAK-FIX PLANS
There are two basic types of service plans that most IT companies offer. The first is “Time and Materials” (known throughout the IT industry as “Break-Fix”). The second—and often better value—is “Managed IT Services.”
Under this pricing model, you pay an agreed-upon hourly rate for a technician to fix your computer problem whenever something breaks. To keep costs down, you can often negotiate a discount on the standard hourly rate when you purchase a block of hours in advance.
Under this pricing model, the scope of work is often resolving a single, specific problem—like removing a virus. Sometimes it may involve a large project like performing a complete business software upgrade or server migration. However, business owners should be prepared to pay (sometimes significant) additional charges if you need to make changes to a break-fix project mid-stream.
Under this pricing model, your IT services company essentially becomes your IT department, supporting all the devices and PCs connected to your network. Managed IT service plans also typically offer remote and onsite support, antivirus updates, security support services, cloud backup, disaster recovery, and a host of other benefits.
In short, a managed IT provider will monitor and maintain the health, speed, performance, and security of your computer network. You’ll pay pre-determined monthly costs based on the number of users, computers, and devices that need support.
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