Using a Remote Live Answering Service

When you run a business, you need to be available to your customers whenever they need you. That means that you have to have people available day or night to work through their needs or service issues and provide the best customer experience. The best way to do that without breaking the bank on staffing an entire overnight call center is to use a remote live answering service.

A remote live answering service is an added cost to your business, but it’s much less than it would be to keep a staff on overnight every night, and it gives you the same effect. It ensures that a real person will be on the phone any time of day or night, no matter when your customers call. That gives your customers peace of mind that they’ll always be able to talk someone and gives you a great reputation in the community. Here are some other things a remote answering service can provide.

Emergency Dispatch Services

When you get a call from a customer who is having an emergency, the last thing they want to do is wait hours for someone to come out. And that’s what happens when they have to leave a message or go through many prompts during an overnight call. When you use a remote live answering service, those steps are eliminated.

Instead, the live operator on the other side is able to understand the problem and get it routed to the right on-call technician almost immediately. This ensures that your customers are helped in a timely manner and get their issue taken care of sooner than they would otherwise.

Order Taking Services

When you sell a product or offer a service online, there are going to be times when people have questions, or they just aren’t comfortable putting in their credit card information on your website. For those people, it’s important that you always have a live operator available to help them as you don’t want to lose the sale. A live operator can work through any ordering issues they may have and ensure that the order is completed.

When you use a remote live answering service you’re ensuring that your customers always get the best service, no matter if they’re a long term customer or using your company for the first time. That builds your reputation within the community quickly, and makes people want to use your services over the services of others. 

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CallNET Joined: July 24th, 2018