Ronald ThomsonJoined: February 18th, 2021
Articles Posted: 1
Visualizing the Customer Journey
A flowchart is a visual tool that is used to graphically outline the flow of steps in a process. While a single flowchart can convey pages of text, it’s easier to understand and follow.
This is why it’s an ideal tool to use when improving your customer services processes and helping the customer support team perform better.
As a customer s...
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