Visualizing the Customer Journey
A flowchart is a visual tool that is used to graphically outline the flow of steps in a process. While a single flowchart can convey pages of text, it’s easier to understand and follow.
This is why it’s an ideal tool to use when improving your customer services processes and helping the customer support team perform better.
As a customer support agent, it is essential to know the experiences the customers go through as they interact with your company.
Knowing how they interact with your product will help you understand their behavior and context. In turn, it will allow you to communicate with them easily.
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